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Telkom Service

Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.

Telkom South Africa is structured under Group CEO, Mr Sipho Maseko. The retail division, including Telkom Business, Telkom Mobile, Consumer Marketing, Cloud and IT Operations are run by Group Chief Operating Officer, Dr Brian Armstrong and its Wholesale and Networks division(OpenServe) is under MD Alphonso Samuels.

Cybernest focuses on Telkom’s newly deployed DCO infrastructure in Cape Town, Pretoria and Johannesburg, as well as services thereupon, including data hosting, LAN and application management and managing IT infrastructure for corporate and large business customers.

How do i contact telkom customer care, customer service number

  1. Mobile: 081180 (free from a Telkom Mobile phone)
  2. Home: Sales – 10213 & Service – 10120 (free from a Telkom landline)
  3. Business: Sales – 10213 & Service – 10217 (free from a Telkom landline)


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  1. Jackie Joseph

    - 2:15 pm

    A friend of mine who happens to be 80 years old, had a Telkom copper cabled line line in her house, the phone was in her life partener’s name, when he passed away for some reason, unbeknown to us, her phone was disconnected.
    She spent weeks trying to have this phone reconnected, visting the Telkom shop in Tokai Blue Route Mall for this purpose.
    The staff at the shop talked her into buying an FLLA phone, which when she got home and realized that it was in fact a android phone on disguise, it was no what she wanted, as she already owns an android phone.
    She returned the phone to the shop a day or two later, boxed in the original packaging and asked for a refund, your staff refused outright to accept phone and said that she was not allowed to return it.
    Please advise with haste.
    Yours faithfully,
    Jackie D Joseph. (Mrs)

  2. Mattheus van der Westhuizen

    - 11:50 am

    I have problems with my cell phone contract.
    When I received a new cell phone from Telcom, the never told me that I can only phone to people who are also registered with Telkom. I can’t phone any other number that these of numbers registered in Telkom. I went to the branch in Warmer Park Port Elizabeth. After I stood an hour, waiting for a service, I was allowed to go in to a service provider. After I explained my problem with her, she took my wife’s number so that the service provider can contact me. When I at last after 1 and a 1\2 hour I received a call from a person. This person also did not have a clew hou to help me. She transferred me to the contract department. There I also could not be helped.
    Is there a way I can change my contract to provide for all incoming calls and to provide me the activity to call call numbers, not only Telkom numbers?

    My number is: 0722464431


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